WARRANTY

2 YEAR WARRANTY

1. All Mad Tuna ® wakeboards carry an exclusive 2 year warranty against manufacturing defects from the date of sale to the final customer.

2. Mad Tuna ® warranty is applicable to the first and original owner of the product and cannot be passed on to the next owner unless a written permission is granted from the company.

3. Mad Tuna ® warranty is applicable only when the proof of purchase (receipt, invoice, etc.) with a clearly indicated date of purchase can be presented together with the claim.

4. Mad Tuna ® warranty follows a replace or repair policy, meaning that the company reserves the final right to choose whether to replace a product with a new one, or to perform a qualified repair.

5. Mad Tuna ® warranty is not applicable if the product is used for commercial purposes, such as wakeboarding schools, rental gear and similar, due to signifcantly increased wear in these circumstances.

6. Mad Tuna ® warranty applies only to the manufacturing, construction or material issues that are inherent in the way the product is designed and made and only when the product is used in normal conditions that it was designed for. The following issues are under warranty:

  • structural failure caused by design issues

  • screw inserts pulling out under normal use

  • delamination of different layers without an impact

  • any other issues approved as being a manufacturer’s fault

7. Mad Tuna ® warranty is not applicable to issues that are caused by improper usage and also damage that might be caused by third parties. The following issues are not under warranty:

  • natural wear and tear (dings and scratches from riding obstacles)

  • damage from impacts (hitting rocks or other hard objects)

  • use of incompatable wakeboarding boots or mounting hardware

  • natural fading an color change from UV exposure

  • damage of the screw insert threads by improper use

  • any kind of commercial rental or school use

  • use of improper aggressive cleaning agents (acetone, thinner, etc.)

  • any kind of unauthorized repair and any issues that might follow

  • any other issues not approved as being a manufacturer’s fault

8. To apply for a warranty, contact the point of purchase or us directly (see contacts for reference).

9. Mad Tuna ® reserves the final right to make the decision if the warranty is to be granted or not.

10. If the warranty is granted, the defective product must be returned to Mad Tuna ® on customer’s expense.

11. If the warranty is granted, the product is replaced or repaired free of the service charge.

3 YEAR EXTENDED WARRANTY

12. Mad Tuna ® also offers an industry - leading 3 year extended warranty against manufacturing defects from the date of sale to the final customer - a great option.

13. To apply for this warranty, it is mandatory to register the purchased product in the form below no later than 2 weeks from the date of purchase. Failing to do so in the mentioned period disables this option

14. 3 year extended warranty covers all the same issues like our standard 2 year limited warranty, but within a 50% longer time period - another treat from Mad Tuna ®!